Cancellation policy generator

Fill in your deadline, deposit or fee and lateness rules, and the tool writes a cancellation policy you can copy. A good policy says how long before the appointment clients can cancel for free, what happens on a late cancellation or no-show, and what happens if you have to cancel.

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Your rules

Choose, and the text is written as you click.

Business name

Free cancellation deadline (hours before)

On late cancellation or no-show

If the client is late

Your cancellation policy

Ready to copy

This is a template, not legal advice. A fee can only be kept automatically when the client paid when booking. Check that the policy fits the consumer rules where you work.

Where should your cancellation policy be shown?

On your booking page before the client confirms, in the email confirmation and in the reminder before the appointment. Rules the client has seen before booking are much easier to enforce than rules that appear afterwards.

Can the policy be enforced automatically?

Every option here is a setting in Klarte: cancellation deadline, deposit, late cancellation fee as a percentage or fixed amount, the fee on late changes and the running-late rule. Clients see the rules before the booking is confirmed and in their confirmation. If they cancel after the deadline, the fee is kept and the rest is refunded automatically.

Questions and answers

What is a normal cancellation deadline?

24 hours is common for short appointments, and 48 hours for long treatments or appointments that need preparation.

Can I charge a client who does not show up?

It is easiest when the client has seen the rules and paid a deposit or the full price when booking. Collecting money afterwards without an agreement is difficult.

Is the generated text legally binding?

The text is a template. The rules must be clear to the client before booking, and they must fit the consumer rules where you operate.

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