Booking system for physiotherapists and therapists
Updated
A booking system for physiotherapists and other therapists lets patients book a first consultation and follow-up appointments online, with different durations and an automatic reminder before the appointment. Klarte stores data in the EU and has a data processing agreement ready. It is a booking system, not a clinical records system, so you keep patient notes in your records system.
Therapists often have long first appointments and shorter follow-ups, and the phone cannot be answered in the middle of a treatment. When patients book themselves and get a reminder, less time goes to admin and fewer appointments are left empty.
What should a booking system for physiotherapists and therapists be able to do?
- First appointment and follow-up. Create separate services with different durations and prices.
- Patients book themselves. Free times are shown around the clock, also while you are treating someone.
- Reminder. Automatic email before the appointment, and SMS from Starter.
- Privacy. Data is stored in the EU, and the data processing agreement is ready from the start. Do not ask for health information in the booking form.
- Payment when booking. Optional per service, for example for appointments not covered by insurance.
Example of services and deposits
| Service | Duration | Payment at booking |
|---|---|---|
| First consultation | 60 min | None |
| Follow-up | 30 min | None |
| Long treatment | 45 min | None |
| Exercise guidance | 60 min | Optional |
Example setup. You set your own prices, durations and any payment when booking.
How to get started
- Create a free account and add your treatment hours.
- Create services for first appointments and follow-ups.
- Choose a cancellation deadline and whether any appointments are paid when booking.
- Keep the booking form short, without health information.
- Share the booking link on your website and in your Google Business Profile.
What does it cost?
Klarte has four plans with no lock-in period. All include a calendar, booking page, card payments, deposits and email reminders. Prices below are per month. The fee per card payment is Klarte's share; Stripe charges its own card fee on top at Stripe's price for your country.
| Plan | Price | Per card payment | Users | SMS reminders |
|---|---|---|---|---|
| Free | €0/mo | 3% + Stripe card fee | 1 | No (email is included) |
| Starter | €29/mo | 2% + Stripe card fee | 1 | Bought as credits |
| Growth | €59/mo | 1% + Stripe card fee | 3 | 150 per month |
Cards issued outside the EU/EEA carry an extra 0.0 percentage points. See full details on the pricing page.
Questions and answers
Is Klarte a clinical records system?
No. Klarte is a booking system for appointments. Clinical notes and health information belong in your records system.
Where is patient data stored?
Klarte stores data in the EU, hosted in Helsinki, and has a data processing agreement ready from day one. You are the data controller and Klarte is the data processor.
Can patients book a first appointment online?
Yes. Create a separate service for first appointments with a longer duration, so patients only see times where there is room.